|We ship via Purolator or Canada Post in plain
brown boxes with no reference to Sexcessories. It will be marked
shipping from: Merchants and packed in a brown generic box.
An email will be sent when package is shipped with a tracking number through PayPal or Canada Post.
Free shipping is available on certain items or promotional items we offer. Free Shipping available to Ontario & Quebec shipments valued over $100
Certain items will have an extra shipping fee due to the size/weight and will be stated in the description.
Orders will be shipped within 3-5 business days. If we don't have an item(s) in stock and are unable to obtain them within 1 week, we will return the money charged for that item
and send you notification by email.
Orders are not processed on Saturday, Sunday or Holidays.
Estimated delivery time is 3-10
business days(after parcel has been shipped), depending on the delivery zone. We cannot guarantee
when an order will arrive. Please consider any shipping times offered
by Sexcessories only as an estimate.
Government taxes/duties are not included in the international shipping charges and the responsibility of the purchaser.
Due to the intimate nature of our
products, we are unable to allow returns or exchange items unless they
are defective. This is for health reasons. As a result of this
policy, all products requiring batteries are tested before they are
shipped to ensure they are functioning properly. Therefore, certain
products with a factory seal will be opened in the battery compartment
area for testing.
If an item is found defective within 30 days of purchase, we will replace it with the same item. Please contact us at firstname.lastname@example.org
to let us know. Please include in the email, your order number, name
and email or phone number. Also please state the nature of the
defect. Once we have received the defective item (along with all
original parts, batteries, controllers) we will ship a new item to you
free of charge. If a replacement is not available, a store credit will be issued.
not apply to Lelo or We-Vibe products as they carry their own 1 year
warranty and you must contact the manufacturer directly.
Please note that the shipping cost for returning a defective item will be issued to you through a store credit.